Privacy Policy
Osman Josue Herrera Perez
At Osman Josue Herrera Perez, we take your data privacy very seriously. This Privacy Policy describes how we collect, use, and share information when you interact with our application and services through the WhatsApp API, in accordance with data protection best practices and applicable legislation in Honduras.
1. Information We Collect
When you communicate with us or use our application through WhatsApp, we may collect the following information:
Your phone number and public profile name configured in WhatsApp.
The text of messages, images, or other files you send directly to our system or WhatsApp Business account to process your requests.
Basic information about interactions, commands, and responses executed within the application.
2. How We Use Your Information
We use the collected information exclusively for the following purposes:
- Provide, operate, and maintain the features of our application and automation services.
- Respond to your inquiries, commands, and messages in an automated or personalized manner.
- Improve user experience and the quality of our customer service.
- Notification and alert delivery: Send automated alerts, reminders, service updates, or relevant information that you requested or that forms part of the interaction with our systems.
3. Use of Third-Party Service Providers (Meta/WhatsApp)
Our application uses the WhatsApp Business API, a service provided by Meta Platforms, Inc. The processing of your messages is subject to WhatsApp terms of service and privacy policies. We do not sell, rent, or share your personal information for commercial purposes with any other third party.
4. Data Retention and Security
We implement technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure. Collected messages and information are stored only for as long as necessary to fulfill the purpose for which they were requested or to comply with legal obligations.
5. Your Rights (Access, Correction, and Deletion)
You have the right to know what information we hold about you, request corrections if inaccurate, or ask for complete deletion from our records. To exercise these rights, please contact us directly via email: [email protected].
6. Changes to this Privacy Policy
We reserve the right to update this policy at any time to adapt to legislative updates or improvements in our automation services. We recommend reviewing this page periodically to remain aware of any changes.
Do you have questions regarding the handling of your WhatsApp data or automated alerts?